Frequently Asked Questions
The answers to what we're asked most often.
Does your AI assistant have to disclose that it's AI?+
Yes, in every conversation, built in and not switchable off. This is a legal requirement (Art. 50 of the EU AI Act) and part of our product from the start.
Where is the data processed?+
With a focus on the EU. We're currently working on fully locking all components to EU locations — until then, we deliberately avoid making an absolute guarantee, so we don't promise anything we can't fully back up.
Can I cancel anytime?+
Yes, our SaaS solutions are cancellable monthly. There's no minimum term on the subscriptions — only the one-time setup fee (where applicable) is separate.
Does the assistant also work on WhatsApp?+
Yes, KI-Empfang runs on your website as well as on WhatsApp — via the official WhatsApp Business Cloud API, not the private WhatsApp app.
Does your assistant give legal, tax or medical advice?+
No, we deliberately exclude that — not even hinted at. The assistant organizes appointments and answers questions about your offering; for legal, tax or medical questions it refers people to a qualified professional.
How many languages can the assistant speak?+
The assistant automatically detects your customers' language and switches accordingly — independent of how many languages our own website is currently available in.